Computers play a central role in today’s businesses. As a consequence, in majority of business organizations, the IT department (which is in charge of computers) plays a very central role. People in other departments have to be well linked to the IT department, to ensure that the IT problems they encounter are resolved quickly, in order to enhance efficiency at work.
One way to create linkages between the IT department and staff in other departments is by setting up a phone number which anyone within the organization who encounters an IT problem can call. This is the most commonly used model, and it works well in small organizations where the offices of the IT department are within a walking distance from the offices of the other departments.
Another way to create linkage between the IT department and staff in other departments is by setting up a mechanism for the people in the IT department to be able to provide IT support remotely. This is possible using the sort of technology that is deployed at a site like www.logmeinrescue.com: that being the remote support technology. In big organizations such as the United States department of agriculture, this model would make a lot of sense.